We scraped 21,908 traveler reviews posted since January 2025 for the 20 busiest UK airports, ran sentiment analysis on the text, and categorized what travelers actually complain about.

The results challenge a lot of assumptions about which airports are really the worst – starting with this one: London Stansted, not Manchester, is the worst-rated major UK airport in recent traveler reviews.

• London Stansted is the worst-rated major UK airport in recent reviews – not Manchester. Stansted averages 3.15 stars with 32.2% of reviews being 1-star, the highest rate in the country.
• Manchester is improving. Despite having the worst all-time rating of any major UK airport (3.1), its recent reviews average 3.36 – better than five other airports.
• Security and border control is the #1 complaint at 9 of 10 worst airports. Birmingham leads with 44.0% of text reviews mentioning security issues.
• Bristol has the worst parking complaint rate in the UK – 52.5% of text reviews mention parking or transport problems, nearly double the next highest airport.
• Leeds Bradford travelers write the most negative reviews in the UK – 26.3% of text reviews contain strongly negative sentiment keywords, the highest of any airport.
• London Luton is the biggest improver. Its recent reviews (3.74) are dramatically better than its all-time rating (3.4), likely driven by the new DART train and terminal upgrades.

We ranked airports by their average star rating from reviews posted between January 2025 and April 2026. This captures the current traveler experience, not historical reputation.

Three airports that made our initial screening (rated 3.6 or below all-time) actually scored well enough in recent reviews to land at the bottom of the worst 10 rather than the top: Edinburgh (3.50), Belfast International (3.53), and Aberdeen (3.54). London Luton’s recent performance (3.74) is strong enough that it barely qualifies for this list at all.

Manchester Airport has carried the “worst airport in Britain” reputation for years. Its all-time Google Maps rating of 3.1 stars is the lowest among the 20 busiest UK airports, and it regularly tops negative airport lists in the press.

But in reviews from 2025 and 2026, London Stansted drops to a 3.15 average – lower than Manchester’s 3.36. Nearly a third of Stansted reviews (32.2%) are 1-star, the second-highest rate in our dataset (behind East Midlands’ 35.6%, which has a much smaller sample).

What’s driving Stansted down? Security complaints lead at 38.8% of text reviews, followed by food and shopping complaints at 32.8%, and navigation issues at 31.0%. Reviewers describe long queues at security, limited food options, and confusion moving through the single-terminal building. Crowding is also a major factor – 19.7% of text reviews mention it, the second-highest rate of any airport.

Manchester, by contrast, has been trending better. While still far from good, its recent review average (3.36) has it 6th worst in our data, not 1st. The airport’s ongoing terminal transformation project – which has seen billions in investment since 2019 – appears to be slowly paying off in traveler perception.

Leeds Bradford (LBA) and Bristol Airport (BRS) rank 2nd and 4th worst in our dataset. Neither airport regularly appears on “worst airports” lists, which tend to focus on London airports and Manchester.

Leeds Bradford’s 3.16 average comes with a 31.7% 1-star rate. The top complaints cover nearly everything: navigation and layout (40.8%), security (42.2%), parking and transport (42.1%), and food (37.2%). The airport scores high across all negative categories, and its 26.3% negative sentiment rate is the worst of any airport we analyzed. Reviewers describe an airport that feels small, outdated, and overwhelmed by the volume of passengers it handles.

Bristol is more specific in its pain points. Its 3.23 average is dragged down by one standout issue: parking and ground transport. At 52.5% of text reviews mentioning parking or transport, Bristol’s rate is nearly double the next highest airport. The airport’s rural location, limited public transport links, and controversial parking charges dominate the review landscape. Food complaints also run high at 43.7%.

In our US airport study, navigation and layout was the dominant complaint. In the UK, the pattern is different. Security and border control is the #1 complaint at 9 of the 10 worst airports.

Here’s how often security/border issues are mentioned in text reviews vs. delays and cancellations:

At every airport, security complaints outpace delay complaints by a factor of 3-6x. Reviewers describe long queues, understaffed checkpoints, confusing rules about liquids and electronics, and – at airports with international arrivals – slow e-gates and passport control.

Birmingham leads with 44.0% of text reviews mentioning security, nearly 13 percentage points higher than the lowest (Luton at 31.9%). This tracks with Birmingham’s post-pandemic reputation for extended security wait times.

Bristol Airport is an outlier. Its parking and transport complaint rate – 52.5% of text reviews – is dramatically higher than any other airport. The next highest is East Midlands at 46.0%, followed by Leeds Bradford at 42.1%.

Bristol sits 8 miles south of the city with no rail link. The A38 bus or a car are the main options, and the airport’s parking charges are a frequent source of frustration. Drop-off fees, which were introduced and then controversially increased, are mentioned repeatedly. The physical isolation means travelers who aren’t driving face limited, expensive alternatives.

Leeds Bradford doesn’t have the lowest star rating – it’s 2nd worst at 3.16. But it has the highest negative sentiment rate in our dataset: 26.3% of LBA text reviews score as negative, above Bristol (24.4%), East Midlands (24.7%), and Birmingham (24.5%).

The implication: LBA travelers aren’t just giving low stars. They’re writing detailed, emotionally charged complaints. The top issues cover nearly every category – this isn’t an airport with one specific problem, it’s an airport where travelers find the whole experience frustrating.

Construction is also a notable factor at Leeds Bradford, with 19.3% of text reviews mentioning it – the highest of any airport. The planned new terminal development (which has been on-and-off for years) and ongoing improvement works feature heavily in reviews.

London Luton Airport has an all-time Google Maps rating of 3.4 – tied for 4th worst. But its recent reviews tell a different story.

At 3.74, Luton’s 2025-2026 average is the best of any airport on this list. Its 1-star rate (18.3%) is the lowest. Its negative sentiment percentage (16.3%) is the lowest by a wide margin. Luton’s complaint rates across all categories are either the lowest or near the lowest of any airport we analyzed.

The turnaround almost certainly traces to the Luton DART – the automated train that opened in March 2023, connecting the airport directly to Luton Airport Parkway station and from there to central London in under 30 minutes. Before the DART, travelers had to take a shuttle bus from the station to the terminal – a connection that was slow, unreliable, and generated enormous frustration in reviews. The DART eliminated that pain point.

Luton’s parking and transport complaint rate (31.1%) is the 4th lowest in our data. For context, its all-time reviews were dominated by transport complaints. The improvement is measurable.

East Midlands Airport has the highest 1-star rate in our dataset at 35.6% – more than one in three reviews give it the worst possible score. Its average rating of 3.18 puts it 3rd worst.

But East Midlands also has the smallest review sample: just 292 reviews since January 2025, compared to 4,524 for Manchester and 3,908 for Stansted. The airport handles fewer passengers than the others, so fewer people leave reviews.

The numbers should be read as directional rather than definitive. That said, the complaint pattern is consistent: security (43.7%), parking/transport (46.0%), food (39.1%), and navigation (35.3%) all score high. Staff and service complaints (32.1%) are the highest of any airport – travelers describe unhelpful staff and poor customer service more frequently than at any other location.

Here’s the complete complaint category analysis for all 10 worst airports. Percentages represent the share of text reviews mentioning each category. Because a single review can mention multiple issues, columns sum to more than 100%.

For reference, here’s how the 20 busiest UK airports sit on Google Maps as of April 2026. This is the all-time rating, not the 2025-2026 average used in our main ranking.

10 worst by all-time rating:

10 best by all-time rating:

We collected Google Maps ratings for all 20 of the busiest UK airports by annual passenger volume, based on CAA (Civil Aviation Authority) traffic data.

For the initial rating scan, we used the Google Maps search API via Apify to pull the overall star rating and total review count for each airport. This data was collected on April 13, 2026.

We then identified 10 airports with an all-time Google Maps rating of 3.6 stars or below. For these 10 airports, we scraped the newest reviews posted since January 1, 2025, pulling up to 5,000 reviews per airport. This produced a total dataset of 21,908 reviews across a 15-month window (January 2025 – April 2026).

For each review with text content (as opposed to star-only reviews), we categorized complaints into 10 topic buckets using keyword matching: Navigation/Layout, Security/Border Control, Cleanliness, Staff/Service, Food/Dining, Construction, Parking/Transport, Crowding, Delays/Cancellations, and Wifi/Charging. A review mentioning “queue,” “checkpoint,” or “passport control” would be tagged under Security/Border, for example. A single review can be tagged in multiple categories, which is why complaint percentages for any given airport sum to more than 100%.

Sentiment scoring was also keyword-based – reviews containing clusters of negative keywords (e.g., “terrible,” “worst,” “avoid,” “nightmare,” “shambles”) were flagged as negative sentiment. This is a simpler approach than machine-learning-based NLP sentiment analysis, but it’s transparent and reproducible.

The final ranking is based on the average star rating from 2025-2026 reviews only, not the all-time Google Maps rating. This means an airport with a low all-time rating but improving recent reviews (like Manchester or Luton) can move down the list, while an airport with a slightly better all-time rating but deteriorating recent reviews (like Stansted) can rise.

The full dataset, including all 21,908 reviews and the structured analysis, is available upon request.